Bills are due upon presentation. Bills are considered delinquent and subject to penalties and/or discontinuance if not paid on or before the last business day of the month in which the bill was sent. Customers are given a nine-day grace period after the last business day of the month to make payment before penalties are assessed on the account and a shut-off notice is generated.
Payments made online for shut-off notices must be made
no later than 5:00p.m. THE DAY PRIOR to the service
discontinuance date on the mailed shut-off notice.
Payments made on the website after 5:00p.m. will count as the next business day.
In the event service is discontinued, all charges, including the reconnection fee ($75.00), must be paid in full by cash, money order, cashier's check or credit card in order to have service restored.